Privacy Policy

Privacy Policy – UrbanDukaan

At UrbanDukaan, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party payment gateways)

  • Order history and preferences

  • Device and browsing information (IP address, browser type, cookies)

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate order updates and customer support responses

  • Improve our website, services, and product offerings

  • Prevent fraud and ensure secure transactions

  • Send promotional messages or offers (only if you opt in)

3. Payment Security

  • UrbanDukaan does not store your card or payment details

  • All payments are handled through trusted and secure third-party payment gateways

  • We implement appropriate security measures to protect your data

4. Cookies & Tracking Technologies

  • We use cookies to enhance your browsing experience

  • Cookies help us analyze traffic, improve website performance, and personalize content

  • You may disable cookies in your browser settings if you prefer

5. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:

  • Courier partners for order delivery

  • Payment gateway providers for secure transactions

  • Legal or regulatory authorities when required by law

6. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online platform is 100% secure.

7. Your Rights

You have the right to:

  • Access or update your personal information

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications at any time

8. Third-Party Links

Our website may contain links to third-party websites. UrbanDukaan is not responsible for the privacy practices of those websites.

9. Changes to This Policy

UrbanDukaan reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page.