Return & Refund

Return & Refund Policy – UrbanDukaan

At UrbanDukaan, we strive to provide high-quality and trending gadgets with a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • The product received is damaged, defective, or not as described

  • The wrong product was delivered

Return requests must be raised within 48 hours of delivery.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused, unaltered, and in its original packaging

  • All accessories, manuals, warranty cards, and freebies (if any) must be included

  • Proof of purchase (order ID or receipt) is required

  • Clear images or videos showing the issue must be shared with our support team

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or improper installation

  • Normal wear and tear

  • Items without original packaging or missing accessories

  • Return requests made after the allowed return period

4. Refunds & Replacements

Once your return request is approved:

  • A replacement product will be shipped free of cost, or

  • A refund will be processed to the original payment method within 7–10 business days

Refund timelines may vary depending on your bank or payment provider.

5. Free Delivery & Return Shipping

  • Delivery is free on all UrbanDukaan orders

  • If the return is approved due to our error (damaged, defective, or incorrect item), return shipping will be free

  • Returns requested for reasons outside policy may incur shipping charges

6. How to Request a Return

To initiate a return, contact us within 48 hours of delivery:

Our support team will guide you through the process.

7. Policy Updates

UrbanDukaan reserves the right to update or modify this Return Policy at any time without prior notice.